Shipping policy
Shipping Policy
Welcome to zenvani. We appreciate your interest in our natural Miswak Siwak wooden toothbrushes with handle—handmade, eco-friendly oral care products. This Shipping Policy outlines important information regarding the processing, handling, and delivery of your orders placed through our store.
Order Processing Time
All orders placed through our website are typically processed within 1 to 3 business days. Processing includes order verification, packaging, and preparation for shipment. Please note that orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Methods and Delivery Timeframes
We currently ship products exclusively within the United Kingdom. Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping usually takes between 3 to 7 business days from the date of dispatch. Please be aware that delivery times are estimates and not guaranteed.
Shipping Carrier
We partner with reliable local carriers to ensure your order arrives safely and promptly. Tracking information, if available, will be provided via email once your order has shipped.
Shipping Costs
Shipping charges are calculated based on the delivery address and the total weight of the items purchased. The applicable shipping fee will be displayed at checkout before you confirm your payment. Please note that the payment method accepted is PayPal.
Address Accuracy
To avoid delays in shipment or delivery, please ensure that the shipping address you provide is complete and accurate. We cannot be held responsible for orders delayed or lost due to incorrect or incomplete addresses supplied by the customer. If you need to update your shipping details after placing an order, please contact us as soon as possible using the contact details below.
International Orders
Currently, zenvani ships only within the United Kingdom. We do not ship internationally at this time.
Customs, Duties, and Taxes
Since we ship within the United Kingdom only, customs and import duties do not apply. For any changes in regulations or expansion of shipping regions in the future, relevant policies will be updated accordingly.
Lost or Delayed Shipments
If you have not received your order within the estimated delivery window, please reach out to us at zenvani@wshu.net or call us at 0161 626 9842 with your order details. We will assist you in tracking your shipment and resolving any delivery issues in a timely manner.
Returns and Exchanges
This Shipping Policy covers shipping details only. For information about returns, exchanges, or refunds, please refer to our separate Return Policy available on our website.
Contact Us
If you have questions or concerns regarding your order or our shipping procedures, please contact us:
zenvani14 Dale Street
Manchester, M1 1JA
United Kingdom
Email: zenvani@wshu.net
Phone: 0161 626 9842
We appreciate your business and look forward to providing you with high-quality, eco-friendly oral care products delivered directly to your door.