Refund Policy - zenvani

Refund Policy

Thank you for shopping with zenvani. We are committed to providing quality natural Miswak Siwak wooden toothbrushes that are handmade and eco-friendly. Please read our refund policy carefully to understand your rights and our procedures regarding refunds and returns.

Returns and Refunds Eligibility

We accept refund requests for products that are unused, in original condition, and returned within 14 days from the date of delivery. To be eligible for a refund, your item must be in the same condition that you received it, including the original packaging.

Due to the handmade nature of our natural wooden toothbrushes, please ensure the product is securely packaged when returned to avoid shipping damage.

Non-Refundable Items

We do not accept returns or offer refunds on products that have been used, damaged by the customer, or not returned in their original packaging. Additionally, personalized or customized orders are non-refundable unless the product arrived damaged or defective.

How to Request a Refund

If you would like to request a refund, please contact our customer support within 14 days of receiving your order via:

• Email: zenvani@wshu.net
• Phone: 0161 626 9842

When contacting us, please provide your order number, the reason for the refund request, and photographic evidence if the product is damaged or defective.

Refund Process

Once we receive and inspect the returned item, we will notify you by email about the status of your refund. If the return is approved, we will process the refund via PayPal within 7 to 10 business days. The refunded amount will be the purchase price of the item(s) minus any original shipping fees.

Return Shipping Costs

Customers are responsible for paying the return shipping costs unless the product arrived damaged or defective. We recommend using a tracked and insured shipping service to ensure the return reaches us safely. zenvani is not responsible for lost or damaged return shipments.

Exchanges

We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the refund process outlined above and place a new order for the desired item.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately within 7 days of delivery by emailing zenvani@wshu.net or calling 0161 626 9842. Provide your order information and supporting photos. We will review the case and work with you to resolve the issue promptly.

Contact Information

If you have questions or need assistance regarding your refund, you can reach our customer support team at:

zenvani
14 Dale Street
Manchester, M1 1JA
United Kingdom
Email: zenvani@wshu.net
Phone: 0161 626 9842

Policy Updates

zenvani reserves the right to update or modify this Refund Policy at any time. The updated policy will be posted on our website with the effective date. Please review this policy periodically to stay informed of any changes.

By purchasing from zenvani, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.